Return & Refund Policy

RETURN & REFUND POLICY

At BABVALLEJO, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through our website.

This policy does not limit any mandatory consumer rights available under the laws applicable to you.

1. RETURN ELIGIBILITY

Unless otherwise required by applicable law, eligible items may generally be returned within 30 days of delivery.

To be eligible for a return, the item should generally be:

  • Unworn;

  • Unwashed;

  • Unused;

  • In original condition;

  • Free from stains, odors, damage, or alterations;

  • With original tags attached where applicable; and

  • Returned in appropriate original or protective packaging.

We reserve the right to refuse returns that do not meet the applicable return conditions, except where applicable law provides otherwise.

2. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by law, including:

  • Final-sale items;

  • Personalized or customized products;

  • Items specifically identified as non-returnable at the time of purchase;

  • Products that cannot reasonably be returned for hygiene or health-protection reasons once opened or used; and

  • Gift cards or similar products where applicable.

Any applicable exclusion will be clearly identified before or at the time of purchase where required.

3. HOW TO REQUEST A RETURN

Before sending an item back, please contact BABVALLEJO at:

Email: server@babvallejo.com

Please include:

  • Order number;

  • Name used for the order;

  • Product(s) you wish to return;

  • Reason for the return; and

  • Photographs where the item is damaged, defective, or incorrect.

We will provide return instructions after reviewing your request.

Please do not send a return to an address other than the return address provided by BABVALLEJO.

4. RETURN SHIPPING COSTS

Unless the item is defective, damaged, incorrect, or otherwise covered by a mandatory legal right:

  • The customer may be responsible for return shipping costs;

  • Original shipping charges may be non-refundable where permitted by law; and

  • Any applicable customs duties, import charges, or international return costs may be the customer's responsibility.

If BABVALLEJO sent an incorrect item or the product arrived damaged or defective, please contact us before returning the item so that we can provide appropriate instructions.

5. INTERNATIONAL RETURNS

Customers outside the United States may be responsible for costs associated with returning products internationally, including applicable shipping, customs, duties, taxes, and other charges, unless otherwise required by applicable law or agreed by BABVALLEJO.

Customers should use a trackable shipping service when returning international orders.

6. REFUNDS

Once a returned item has been received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

BABVALLEJO is not responsible for delays caused by banks, credit-card companies, payment processors, or other third parties.

7. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a product that is damaged, defective, or materially different from the product ordered, please contact us as soon as reasonably possible.

Please provide:

  • Order number;

  • Description of the issue;

  • Photographs or video showing the issue where appropriate; and

  • Any other information reasonably necessary to evaluate the claim.

We may offer a replacement, repair, refund, or other appropriate remedy depending on the circumstances and applicable law.

8. WRONG ITEM OR INCORRECT SIZE

If you receive an item that is different from the item ordered, please contact us before returning it.

For size-related returns where the correct item was supplied, the return will be handled according to the standard return conditions above.

9. EXCHANGES

Where available, BABVALLEJO may offer exchanges for eligible products.

Availability of replacement sizes, colors, or products is not guaranteed.

If the requested replacement is unavailable, we may process the return and refund according to this policy.

10. SALE AND PROMOTIONAL ITEMS

Products purchased during promotions or sales may be subject to additional return conditions disclosed at the time of purchase.

Any legally required consumer rights remain unaffected.

11. CHANGES TO THIS POLICY

BABVALLEJO may update this Return & Refund Policy from time to time.

The version applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law.

12. CONTACT US

For return, refund, or exchange questions:

BABVALLEJO
1378 Collins Street
Johnstown, Pennsylvania (PA), USA

Email: server@babvallejo.com
Phone: +1 814-243-5340